Hobo Electric

Hobo Electric, LLC 2008 N. Mechanic St. El Campo, Tx 77437 (979-541-3799)

Privacy Policy

Hobo Electric, LLC – SMS Communications Privacy Policy

1. Overview

Hobo Electric, LLC (“we,” “our,” or “us”) is committed to protecting the privacy of our customers. This Privacy Policy explains how we collect, use, and safeguard customer phone numbers when customers choose to receive SMS communications from us.

2. Collection of Phone Numbers and Consent

We collect customer phone numbers and obtain consent for SMS communications verbally. Customers may opt in during:

  • In‑person interactions at our physical location
  • Phone calls initiated by the customer

During a customer’s initial registration, our staff will request the customer’s phone number and ask whether they would like to opt in to receive SMS notifications. Staff members are trained to follow a consistent process and record the customer’s consent in their account.

3. Types of SMS Messages Sent

Customers who opt in may receive SMS messages related to:

  • Billing notifications
  • Appointment reminders
  • Dispatch notifications
  • Job completion surveys

We do not send marketing or promotional SMS messages.

4. Disclosures at Opt‑In

At the time of verbal opt‑in, customers are informed of the following:

  • Message and data rates may apply
  • Message frequency may vary
  • Customers may text HELP for support or more information
  • Customers may text STOP at any time to unsubscribe, after which no further messages will be sent

These disclosures are provided verbally to ensure customers understand their rights and the nature of the messages they may receive.

5. Use of Customer Phone Numbers

Customer phone numbers are used solely for the operational purposes described above. They are not used for advertising or promotional outreach.

6. Sharing of Information

We do not sell, rent, or share customer phone numbers with third parties for marketing or promotional purposes. Phone numbers are only used internally to support service‑related communication.

7. Opt‑Out Rights

Customers may opt out of SMS communications at any time by texting STOP. Once processed, the customer will no longer receive SMS messages from us unless they choose to opt in again.

8. Data Security

We take reasonable administrative, technical, and physical measures to protect customer information from unauthorized access, disclosure, alteration, or misuse.

9. Updates to This Policy

We may update this Privacy Policy periodically. Any changes will be posted or made available upon request.